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Frequently Asked Questions

If you have a question for us that is not listed below, please contact us with your query and we guarantee a response by the next working day.

  • What is your delivery area and how much do you charge for delivery?

    We offer a free local delivery service throughout Dorset and to many parts of Hampshire, Wiltshire and Somerset. Delivery outside of our local delivery area is possible, but will incur an additional charge which will be confirmed prior to order.

  • What are your opening hours?

    Our opening hours are as follows:

    Monday to Friday - 7:30am to 5:30pm
    Saturday - 9am to 5:30pm
    Sunday & Bank Holidays - Closed
    Out of Hours - By Appointment

  • Where can I view your entire range?

    We have four showrooms in one location in Bournemouth, including many set piece displays, where our entire range can be seen. Click here to view our Contact Us page to find our address and a map of our location.

  • Do you have a brochure showing your entire range?

    Unfortunately no, as we import numerous different ranges of tiles from various factories in Spain, Italy and in the UK, we are unable to supply a single brochure of our range. Please browse our website for a selectiion of our products, visit our showrooms to see our entire range on display, or contact us for further details on a specific range.

  • Can you send me a sample of one of your tiles?

    Samples can be sent out but will incur a charge to cover the cost of the tile and the postage (Please note that it may not always be possible to post a sample, due to the size and weight of certain tiles). Any charge incurred will be refunded if an order is placed with us. However, a sample can be collected free of charge from our showrooms (terms & conditions apply).

  • I have found the tile that I require, how long will it take you to get it?

    The majority of our range is held in stock, however if the item required is a special order or we are out of stock, the lead-time is normally three to four weeks.

  • I would like to tile onto a wooden floor, is this possible?

    Yes, ideally the floor must firstly be overlaid with WBP ply (9mm minimum), which must be screwed down, primed, the tiles must then be solid bed fixed using a flexible adhesive, and finally, grouted using a flexible grout. These are only brief instructions so please see the Latest Advice section for further details.

  • I am tiling my bathroom, which includes a power shower, what type of adhesive and grout should I use?

    You should use a water resistant and flexible class AA adhesive, which is suitable for the surface you are fixing to and the type of tile that you are fixing. You must also use a water resistant and flexible grout.

  • I have fixed my tiles, how long should I wait before grouting?

    You must leave a minimum of 24 hours between fixing and grouting, but the longer it can be left the better. As a rule, the larger the tiles the longer the adhesive should be left to dry before grouting. Also, if the surface being fixed to is not very absorbent (such as onto existing tiles), you should give the adhesive a minimum of 3 days to dry.

  • I am installing a patio, do you have any tiles suitable for outdoor use?

    Yes, any floor tiles that are porcelain are suitable for outdoor use, including patios and balconies. This is due to porcelain being very hard wearing and also its frost resistant properties.

  • What should I do where I have two wall tiles meeting at a right angle on an external corner?

    The simple solution is to use a tile trim, which covers the exposed edges of the tiles and provides a smooth rounded profile. Tile trim is available in many colours to complement the tiles or grout.

  • I am tiling a kitchen floor which adjoins another room and the two floors are currently the same height. After tiling the kitchen floor, what is the best thing to cover the step up between the two rooms?

    The best solution is to fit a door bar during tiling, which will protect the exposed edge of the tile and provide a safe sloping crossover between the two floors.

  • I am considering using either slate or marble tiles, do they need to be sealed?

    Yes, as these products are absorbent they must be sealed before any traffic passes over them to avoid any staining. The normal procedure is to seal the tiles once they are fixed, but before they are grouted, and then seal them again after grouting. Please see the Aftercare Products section for further details.

  • I have grouted my floor but there is a cement residue left on the tiles, is there anything I can do?

    You will need to use a cement residue remover such as Cement-Away, which will remove any residue and leave the tiles looking as they should. Please see the Aftercare Products section for further details.